Refund & Cancellation Policy

1. General Policy

Tickets are non‑refundable except in the following circumstances:

Event Cancellation: If an event is cancelled and not rescheduled, ticket holders will receive a full refund of the face value and mandatory fees.

Event Rescheduling: If an event is rescheduled, tickets will be valid for the new date. Ticket holders may request a refund within [Number] days of the announcement.

Significant Change: If the main artist or event is substantially changed (e.g., change in headliner), ticket holders may request a refund.

2. Refund Process

Refund requests must be submitted through the Platform or by contacting [support@unchained.example.com] within the specified time frame. Refunds will be issued to the original payment method. Processing times may vary.

3. Service Fees

Service fees and processing fees may be non‑refundable, except where required by law or if the event is cancelled.

4. Partial Refunds

If a multi‑day event is partially cancelled, refunds may be prorated.

5. Force Majeure

Events cancelled due to force majeure (e.g., natural disasters, government orders) may be subject to special refund rules. Unchained will work with Organizers to determine appropriate solutions.